[Newbie_2020]

I just bought an X3 connect bike. And I want to use bike shoes with cleats and purchased one pair. The cleats are SPD but it doesn't click on the pedal. I don't know what I am doing wrong. Does anyone have any tips? I am attaching the photo s also.

Thank you in advance kind strangers.

 

[York]

Welcome to the forum @Newbie_2020! If your cleats are SPD you might need to get these SPD compatible pedals.

Echelon - SPD Compatible Pedals with Toe Cages

Note: Ships separately from other ordered items Echelon Connect Bike SPD Compatible Pedals with Toe Cages. The Connect model EX1, EX3, EX5, EX5s, and EX7s bike already includes these pedals. These are either replacements, or you love them so much you must put them on another bike. Sport...

echelonfit.com

 

[Newbie_2020]

Welcome to the forum @Newbie_2020! If your cleats are SPD you might need to get these SPD compatible pedals.

Echelon - SPD Compatible Pedals with Toe Cages

Note: Ships separately from other ordered items Echelon Connect Bike SPD Compatible Pedals with Toe Cages. The Connect model EX1, EX3, EX5, EX5s, and EX7s bike already includes these pedals. These are either replacements, or you love them so much you must put them on another bike. Sport...

echelonfit.com

Thank you!

 

[York]

Thank you!

No problem! how long have you had your X3?

 

[rudicus]

@York I have the same issue - I purchased those spd pedals but it looks like SPD connection is backwards on the pedal. By this I mean I can only clip in the shoes if they are pointed backwards. What the heck am I doing wrong? it seems like the connector is installed backwards in the pedal.

thanks!

 

[BrentD19]

@rudicus, hopefully you were able to figure it out 3 weeks into posting about the issue.
If not, let us know.

 

[Abbey]

hi! Did anyone find a solution to this? I had to install my cleats backwards on my shoes and now if I ever go to use another bike I have to take them out and re-install the correct way. My pedals looks the same, with the cleat hook backwards. Is this a manufacturing issue? echelon has not gotten back to me yet through customer service

thank you in advance!

 

[Jennifer L]

Hello, I just got my bike EX-4s and the cleat hooks are backwards too! Has anyone had this resolved from Echelon?

 

[Abbey]

Hello, I just got my bike EX-4s and the cleat hooks are backwards too! Has anyone had this resolved from Echelon?

customer service responded to me and is sending me a new pair of pedals!

 

[ksoskin]

I am having the same problem, how did you connect with customer service? I tried to chat and was unable. I have been working on trying to use spd cleats for over two hours and just found this forum.

 

[super20]

I have an EX3 that I thought had the same problem. I couldn't find any information and sending a photo like the ones above to support didn't get me any help. Here's what I finally figured out on my own. The clips in the previous photos are NOT on backwards. You might think the pointy side of the SPD cleat is supposed to go into the narrower groove of the clip at the back of the pedal, but it's the opposite. If you look at the bottom of the wider end of the SPD cleat, you'll see there's actually a smaller piece that is meant to slide into the narrower clip groove at the back of the pedal. That narrow groove at the back is also where the spring on the pedal clip is. By sliding the cleat backwards into the clip and then using your weight to press down your toe, the front part (pointy side of the SPD cleat) should pop in and you'll be attached. I hope this helps a few people who are new to SPD cleats, as I was.

 

[super20]

I am having the same problem, how did you connect with customer service? I tried to chat and was unable. I have been working on trying to use spd cleats for over two hours and just found this forum.

See my post. It might help you.

 

[super20]

Hello, I just got my bike EX-4s and the cleat hooks are backwards too! Has anyone had this resolved from Echelon?

See my post if you haven't already received help. It might work for you too.

 

[super20]

View attachment 22 @York I have the same issue - I purchased those spd pedals but it looks like SPD connection is backwards on the pedal. By this I mean I can only clip in the shoes if they are pointed backwards. What the heck am I doing wrong? it seems like the connector is installed backwards in the pedal.

thanks!

If you haven't gotten this resolved, see my post. It might work for you too.

 

[ksoskin]

Thank you for everyone's help. I confirmed my pedals were not backwards and I called customer service. I talked with a very nice person and they are sending me new pedals for no charge. I dont know about warranty, but they did need proof of purchase and I bought this early December. I will let everyone know once I get new pedals, which they said would be 7-10 days.

 

[aavs]

Just to confirm the Echelon SPD pedals, are they two or three holes? I need to know in order to know what cleats to buy. Echelons are sold out.

Also, do anyone have any reccos on what cleats to purchase?

 

[ksoskin]