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7 Posts
Bike was purchased new 3/2020. All of the sudden it started randomly shutting off during use when resistance was adjusted. Unplugging and replugging a few times works and then it won't happen again for a while, but sometimes it does right away. Sometimes it does not power on when plugging in initially (for the record I keep it unplugged when not in use per the manual) and I need to unplug/replug a few times or after a few minutes to get it going. Voltage coming off the barrel plug is correct, but I still purchased another 9V3A power adapter to test and the same thing happens.
I assumed I would need to replace some part(s) so I reached out to support, here is the response:
"We have reached out to our technical team and unfortunately, the issue you are experiencing is due to a wiring issue. Your bike is no longer under warranty and there are no replacement parts for this. We apologize that we are not able to help further."
I understand the bike is out of warranty, but now I have a $1k 100lb paperweight? Reading on this forum, I understand support for bikes under warranty is lackluster at best (sometimes), is there any hope? Anyone have a schematic/board view that maybe fell off a truck?
I assumed I would need to replace some part(s) so I reached out to support, here is the response:
"We have reached out to our technical team and unfortunately, the issue you are experiencing is due to a wiring issue. Your bike is no longer under warranty and there are no replacement parts for this. We apologize that we are not able to help further."
I understand the bike is out of warranty, but now I have a $1k 100lb paperweight? Reading on this forum, I understand support for bikes under warranty is lackluster at best (sometimes), is there any hope? Anyone have a schematic/board view that maybe fell off a truck?