I have owned an EX-3 bike for over a year now. For some reason Echelon sent another one in August 2020. It has been sitting in its unopened box in my living room since then. I contacted Echelon 3 times about this over the past year.. Offered to take it off their hands for a cheap price. Instead, they have done nothing after an email and 2 phone calls. Not sure what a lawyer would say, but....maybe ....this post will yield a result?