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Hi! I just purchased a used Echelon Connect Sport. It looks brand new, but the left pedal wobbles. The woman I bought it from said she was never able to tighten it. When I got it home I found that the crank arm is stripped where the pedal screws in. I called Echelon to order a replacement, but was told that they don't sell them and I need to buy a new bike! Does anyone know of a source for this part? Thanks!
 

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I had the same problem. The nut on the end of the peddle fell off and the peddle slowly slipped out and stripped the threads. Not it does not sit right. You cannot remove the crank arm and replace it on its on. You can however rethread the crank arm. If you can’t access the link below google rethread crank arm bike.

I brought the entire bike into a bike shop and had the professionals do it. Otherwise the bike is useless. I wish Echelon would make the bike more serviceable. Its almost like they expect you to chuck it when something goes wrong. Certainly not a green company.
 

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I had the same problem. The nut on the end of the peddle fell off and the peddle slowly slipped out and stripped the threads. Not it does not sit right. You cannot remove the crank arm and replace it on its on. You can however rethread the crank arm. If you can’t access the link below google rethread crank arm bike.

I brought the entire bike into a bike shop and had the professionals do it. Otherwise the bike is useless. I wish Echelon would make the bike more serviceable. Its almost like they expect you to chuck it when something goes wrong. Certainly not a green company.
Fol up - I learned two things. A person I spoke to was able to purchase a new crank arm from Echelon for $20. Second, the crank arm can be removed with a crank arm puller tool. They are about $15 and without one the arm can not be removed. It you have a stripped crank arm you can remove it (it takes some strength) and bring it to a bike shop and they can redo the threads (as above post) . No need to drag the bike in.
 

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Confirming the previous post, I emailed echelon asking to purchase a right crank arm and within an hour customer service responded with a purchase order for a right crank arm for $19.99 + tax and shipping. I still can't get the pedal out of the arm (threads are really messed up), but I will replace the pedal (also messed up) and the crank arm with new parts which may still be cheaper than labor at a bike shop to rethread.
 

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Hi all I was able to get a replacement crank arm and tool from Echelon and have looked at a number of generic videos online to see how to remove the crank arm using the tool. My bike is the ex-4s. Does anyone know of a good set of instructions?
 

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Hi everyone, I am having the same issue. I purchased a replacement crank arm set from Echelon for $29.99 USD and have been unable to remove the crank arm with the tools provided. I have tried following every video on youtube as well as the video posted above with no success. Any ideas on how to proceed?
 

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Hi everyone, I am having the same issue. I purchased a replacement crank arm set from Echelon for $29.99 USD and have been unable to remove the crank arm with the tools provided. I have tried following every video on youtube as well as the video posted above with no success. Any ideas on how to proceed?
I am also having the same issue. Watched the above posted video (and others) online, have the replacement crank arm set and tools, the crank arm does not seem to want to budge. Did you end up finding a solution?
 

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I reached out to Echelon to get a new crank arm because the threads are damaged so one of my pedals wobbles while I ride. Unfortunately, they sent a tool that is not the same as what they use in the instructions I was able to get emailed to me from a customer service rep. The tool they sent immediately ripped through the threads where the crank arm attaches to the bike. So now I have a crank arm that is damaged on both ends and cannot be removed from the bike. I'm pretty livid right now and I have no idea how I'll ever fix this thing.
 

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I purchased a new pedal and crank arm set. I was able to get the crank arm off. It takes quite a bit of force. I literally had to stand on the crank arm and removal tool at the same time with my full body weight until it came off. Hope this helps.
 

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I am in same situation as above where nut fell off and loose pedal stripped crank arm. The crank puller tool echelon sent to me also stripped threads on crank arm. One success to note - I was able to use my own 4" 3 jaw gear puller tool to pop off crank arm with relatively little force.
I wish I had tried the jaw gear puller before I attempted crank arm removal with a dremel because I made a mess of it - now the crank shaft is stripped and I will need to rethread it before reattaching replacement crank arm and pedal. No fun.
 

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I am also having the same issue. Watched the above posted video (and others) online, have the replacement crank arm set and tools, the crank arm does not seem to want to budge. Did you end up finding a solution?
Hi there! My crank arm also de-threaded near the pedal, and as I was trying to replace it, it also started to de-thread at the base when I used the removal tool that Echelon sent me. I ended up enlisting the help of someone a bit stronger than me, who really jammed the removal tool (despite the de-threading) into the base of the crank arm. It took quite a bit of force and multiple tries because it was really de-threaded. Now, we can't remove the removal tool from the crank arm, but we were able to use it for its intended purpose and get the crank arm off. Now, the plan is to replace it with the new crank arm and pedals. Having someone hold the break down so the pedals don't move while you're working is also helpful.

It took a significant amount of elbow grease, but the key is to just try to get that removal screwed tool into the base of the crank arm as tightly as you can. It's possible, even if it's a bit de-threaded, you just might have difficulty removing the tool after the crank arm is off—okay if you're just going to be replacing it anyway.

I also found the above videos helpful for seeing how to use the removal tool.
 

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Hmm seems to be quite a few of us with wobbly pedals. I ordered a new set of crank arms bc the right one was stripped so my pedal was wobbling. I've been at it for over an hour and I cannot get the crank puller tool to work. I'm really disappointed that echelon doesn't have a video for this, or at the very least sends instructions along with the parts. I'm nervous I'm not going to get this fixed and I ended up wrecking my bike :(
 

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I purchased a new pedal and crank arm set. I was able to get the crank arm off. It takes quite a bit of force. I literally had to stand on the crank arm and removal tool at the same time with my full body weight until it came off. Hope this helps.
Wow, I’m going to try to do the same thing as I cannot remove this crank arm for nothing in the world.
I purchased a new pedal and crank arm set. I was able to get the crank arm off. It takes quite a bit of force. I literally had to stand on the crank arm and removal tool at the same time with my full body weight until it came off. Hope this helps.
just did this and it worked. Thanks for sharing.
 

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Anyone have any issues trying to remove the hex nut at the base of the crank arm? I have been trying to remove the hex nut with the tool provided in the replacement kit and it is completely stripped now, won’t budge and I cant get it out :( any ideas?!
 
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