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Discussion Starter · #1 · (Edited)
I received and assembled my bike (ex-3) today and I'm gutted. Is this sound normal?

Also, the flywheel has a little scratch/dent on it's edge. Not sure if it's related to my issue? This certainly isn't what I would call a "silent" bike. I tried to get in touch with support but there's basically no contact details on echelon website. Is chat the only option for UK customers?

I'm almost certain that they'll say that "this is normal sound" so I would appreciate if anyone who's got that bike comment here.

Edit: found uk customer service number and email address so will try that.
 

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