[Jeff O]

Anyone else having issues with the resistance knob not working on the ex5s? Just started happening today. We did all of the suggested echelon fixes (restart bike, unplug monitor) but no luck.
Any suggestions would be great.
Thanks

 

[BrentD19]

Welcome to the forum @Jeff O.

Have you tried these fixes?
They mention the EX3 but might still work for your EX-5S.

1. Discharge power

• Unplug both the adapter from the bike and the plug point in the wall.
• EX3: Hold down the silver button for 30 seconds then plug the wire back in
• Sport: Wait for blue light to go completely out, approx 30 seconds then plug the wire back in
• You should hear the bike beep and see the blue light flashing/blinking

2. Update software

• Ensure that all the relevant software is up-to-date including your device, latest version of the Echelon Fit app and the firmware of the bike (MORE…Firmware..)

3. Re-connect

• Join any ON DEMAND class. Your stats should be displayed at the bottom of the screen.
• Now that you are connected, get on bike and start to slowly pedal
• After pedaling a few rotations, slowly start to turn the tension dial clockwise

You should start feeling the resistance increase. You may see your tension number rise high before a tension change during calibration. That is normal.

Continue until desired level is reached

 

[York]

Hey @Jeff O! Have you tried clearing the the Bluetooth cache on the tablet?

Resistance Is Not Working on My Bike.

Anytime you have a resistance problem on the bike, you need to try to use the app on another device to see if the issue persists. If it does, then the culprit is most likely either the resistance m...

echelonfit.zendesk.com

Anytime you have a resistance problem on the bike, you need to try to use the app on another device to see if the issue persists. If it does, then the culprit is most likely either the resistance module or the encoder wheel of the bike.

If you have an EX1 or EX3, then check the wires going into the console of the bike.

Unplug the bike, unplug the wires going into the bottom of the console, and plug them all back in.

Check the serial number to determine which tablet you have. GloryStar tablets will have GS in the serial number, and Kinstone tablets will have KS in the serial number.

Clear the Bluetooth cache by referencing the articles here:
How to Clear Bluetooth Cache on the EX-5s or Solve "Bluetooth Share Stopped" Issue (GloryStar)

or here:
How to Clear Bluetooth Cache on Kinstone EX-5s Tablet

Then, check the resistance again. If you are still having the issue, then the encoder wheel will need to be replaced. If it's another bike, then the bike will need to be replaced.

 

[Jeff O]

Welcome to the forum @Jeff O.

Have you tried these fixes?
They mention the EX3 but might still work for your EX-5S.

1. Discharge power

• Unplug both the adapter from the bike and the plug point in the wall.
• EX3: Hold down the silver button for 30 seconds then plug the wire back in
• Sport: Wait for blue light to go completely out, approx 30 seconds then plug the wire back in
• You should hear the bike beep and see the blue light flashing/blinking

2. Update software

• Ensure that all the relevant software is up-to-date including your device, latest version of the Echelon Fit app and the firmware of the bike (MORE…Firmware..)

3. Re-connect

• Join any ON DEMAND class. Your stats should be displayed at the bottom of the screen.
• Now that you are connected, get on bike and start to slowly pedal
• After pedaling a few rotations, slowly start to turn the tension dial clockwise

You should start feeling the resistance increase. You may see your tension number rise high before a tension change during calibration. That is normal.

Continue until desired level is reached

Thanks Brent.
I did try, but still having the same issues.

 

[Jeff O]

Hey @Jeff O! Have you tried clearing the the Bluetooth cache on the tablet?

Resistance Is Not Working on My Bike.

Anytime you have a resistance problem on the bike, you need to try to use the app on another device to see if the issue persists. If it does, then the culprit is most likely either the resistance m...

echelonfit.zendesk.com

Anytime you have a resistance problem on the bike, you need to try to use the app on another device to see if the issue persists. If it does, then the culprit is most likely either the resistance module or the encoder wheel of the bike.

If you have an EX1 or EX3, then check the wires going into the console of the bike.

Unplug the bike, unplug the wires going into the bottom of the console, and plug them all back in.

Check the serial number to determine which tablet you have. GloryStar tablets will have GS in the serial number, and Kinstone tablets will have KS in the serial number.

Clear the Bluetooth cache by referencing the articles here:
How to Clear Bluetooth Cache on the EX-5s or Solve "Bluetooth Share Stopped" Issue (GloryStar)

or here:
How to Clear Bluetooth Cache on Kinstone EX-5s Tablet

Then, check the resistance again. If you are still having the issue, then the encoder wheel will need to be replaced. If it's another bike, then the bike will need to be replaced.

Thanks York.

I did try this but still having issues.
For periods of time over the weekend, i did get the resistance to go up 75% of the time but the following would happen:
1. it would get to a certain level and freeze.
2. It would increase normally, but when you turned left to decrease, it would continue to increase resistance.
3. During the ride, if you had it set at a certain resistance level, it would start dropping on its own without me touching the resistance knob. (ex: i had it set at 22 and it dropped down to 15).
4. Wouldn't increase at all.

 

[York]

Thanks York.

I did try this but still having issues.
For periods of time over the weekend, i did get the resistance to go up 75% of the time but the following would happen:
1. it would get to a certain level and freeze.
2. It would increase normally, but when you turned left to decrease, it would continue to increase resistance.
3. During the ride, if you had it set at a certain resistance level, it would start dropping on its own without me touching the resistance knob. (ex: i had it set at 22 and it dropped down to 15).
4. Wouldn't increase at all.

That's really weird. I wonder if it's an issue with the knob itself or something to do with the software. Might be worth reaching out to Echelon and see if they have a solution.

 

[Acej24]

My resistance on the ECH Sport Bike is fixed on a number for the entire workout. Some workouts it’s 13 some 20. No matter how much it is adjusted it does not change on the app. Tried it on different phones and an iPad and still the same. My bike does not have a tablet so I believe there is an issue with the bike control part of the resistance.

 

[York]

My resistance on the ECH Sport Bike is fixed on a number for the entire workout. Some workouts it’s 13 some 20. No matter how much it is adjusted it does not change on the app. Tried it on different phones and an iPad and still the same. My bike does not have a tablet so I believe there is an issue with the bike control part of the resistance.

Welcome @Acej24! How long has this been happening on your bike?

 

[Acej24]

Welcome @Acej24! How long has this been happening on your bike?

About a month after I got the bike. I’ve contacted customer service and they keep saying unplug and reset the app or update firmware. That’s all done and same issue. I’ve had the bike since May 2020.

 

[BrentD19]

Thanks York.

I did try this but still having issues.
For periods of time over the weekend, i did get the resistance to go up 75% of the time but the following would happen:
1. it would get to a certain level and freeze.
2. It would increase normally, but when you turned left to decrease, it would continue to increase resistance.
3. During the ride, if you had it set at a certain resistance level, it would start dropping on its own without me touching the resistance knob. (ex: i had it set at 22 and it dropped down to 15).
4. Wouldn't increase at all.

Definitely sounds like something that you should reach out to Echelon support on. You can submit a request using this form Submit a request – Echelon Fit UK. Keep us posted on what they say.

 

[BrentD19]

About a month after I got the bike. I’ve contacted customer service and they keep saying unplug and reset the app or update firmware. That’s all done and same issue. I’ve had the bike since May 2020.

Welcome to the forum @Acej24
What phones did you try it on? Android? iOS? Or both?

 

[Acej24]

Welcome to the forum @Acej24
What phones did you try it on? Android? iOS? Or both?

Both. Used 2 iPhones, one android, and an iPad

 

[York]

Both. Used 2 iPhones, one android, and an iPad

Have you reached out again to Echelon? Are they still telling you to reset the firmware?

 

[BrentD19]

Both. Used 2 iPhones, one android, and an iPad

Any luck getting it to work, seeing how your last post was 20 days ago?

 

[Acej24]

Echelon support said they will be sending a new encoder wheel. I got an email saying it was ordered and provided my address. Been in the dark ever since asking about it. Have gotten a couple of replies saying their warehouse is contacted but still no idea where the part is or if it’s even been sent.

 

[Hayden M]

Anyone else having issues with the resistance knob not working on the ex5s? Just started happening today. We did all of the suggested echelon fixes (restart bike, unplug monitor) but no luck.
Any suggestions would be great.
Thanks

Yes I’m having the same problem - I cannot undo any resistance. I have unplugged to no avail

 

[GameOver]

Had this happen on my EX3 today, turns out the connection to the chipboard to the bikes resistance had come out. But that was affecting adding any resistance not removing.

 

[Merpots]

Yes I’m having the same problem - I cannot undo any resistance. I have unplugged to no avail

 

[Merpots]

Anyone else having issues with the resistance knob not working on the ex5s? Just started happening today. We did all of the suggested echelon fixes (restart bike, unplug monitor) but no luck.
Any suggestions would be great.
Thanks

My bike did the same, just after the warranty expired and an app update. I've been waiting a month for the supervisor to get back to me. It apparently it's the encoder Wheel, which is like $60 CAD for a $20usd part...

 

[Mbooth]

Echelon support said they will be sending a new encoder wheel. I got an email saying it was ordered and provided my address. Been in the dark ever since asking about it. Have gotten a couple of replies saying their warehouse is contacted but still no idea where the part is or if it’s even been sent.

I had the same issue but got sent a used knob and instructions to replace the encoder for the wrong version of bike that does not apply to my 4s at all