[Cdc3927]

Ever since getting my ex5s I’ve noticed the resistance does not get heavy enough. Basically you don’t feel any resistance at all until about level 20. Even the max level 32 is relatively doable and I’m certainly no lance armstrong. Anyone else have this issue?

 

[ConnieJo]

Ever since getting my ex5s I’ve noticed the resistance does not get heavy enough. Basically you don’t feel any resistance at all until about level 20. Even the max level 32 is relatively doable and I’m certainly no lance armstrong. Anyone else have this issue?

Yes1

 

[ConnieJo]

Yes1

Have you had a resolution to your problem? I was advised to replace the encoder wheel, which I did, but that did not help. And now CS will not respond to me.

 

[VVB]

Have you had a resolution to your problem? I was advised to replace the encoder wheel, which I did, but that did not help. And now CS will not respond to me.

I had the same issue - replaced the encoder wheel, which CS shipped for free on the account we had a valid subscription. As I had to take the left pedal and bike covers off to replace the encoder wheel - i noticed that the arm with the 3 magnets was a bit too far from the resistance wheel. It was relatively easy to readjust the distance and realign the magnets closer. That fixed the weak resistance.