[Hayden M]

I have multiple issues, and really wish I had not bought this bike. I have the EX-4s model. I have downloaded the app on my phone, but I have not been able to connect to the bike via Bluetooth since it will not identify itself. There is nothing when discovering. The tablet works in the sense that I can access the videos - they are lovely to sit and watch.

The other issue is the resistance will not release.... or increase.....nada! I have put in two service requests with only one response about proof of purchase, the serial number and asking for a video of the issue. Ummm - how do I video nothing?

Anyway, I have unplugged, plugged in, updated software, checked all connections internally, restarted, and prayed. All this time my year subscription is collecting cobwebs.....

Helpless in Houston,

Hayden

 

[York]

Hi Hayden, have you tried rebooting your bike?

The resistance on my Echelon Connect Bike is not working, how do I fix this?

Ensure the bike is plugged in and you have signed into your Echelon Fit app Make sure the blue light is flashing and your device has been paired (open On Demand class) Activate the resistance by be...

echelonuk.zendesk.com