[Snowie]

I feel the "on-demand" as well as "live" classes on the app are lacking in good sound quality for both instructors' voices and music.

I've even connected my phone/tablet to a good quality sound system in my workout room and it still doesn't compare well to the sound quality of any random YouTube workout video.

Not sure what can be done about this - does Echelon take feedback from us?

 

[BrentD19]

@Snowie can you try some basic troubleshooting of the app?
These steps will be a good start. Let me know how it goes.


If you experiencing app crashes following a recent update, please try the following:

1. Go to your membership page and update your profile details including your metrics:

Echelon Subscription Service

Once your profile has been updated:

2. uninstall Echelon Fit app from ALL of your devices

3. update your device software. Power down and then up again

(if you are already on the latest version, please wait a few minutes before proceeding)


4. reinstall Echelon Fit app, allow location and Bluetooth.
5. reconnect to your bike / rower

 

[Snowie]

My app didn't crash, everything works as expected. Just that the music isn't "Hi-Fi" quality, and the microphones that the instructors use are almost "telephone quality".

To cater to a global audience this large, I'd expect at least they could make sure the instructors' mics would sound with the clarity like radio DJ quality - and the music could at least be equivalent to broadcast (FM) quality.