[Esplender22]

I have the exact same issue with my brand new Ex-5. Resistance is very high and remains the same whether you crank the knob to 32, leave it to 1, or even unplug the unit. I contacted customer support but they are helpless.

Bottom line, I repacked the bike in the box and back to Costco it goes.

How was the Costco return process?

I might have to return mine as well.

What bike did you buy instead?

 

[Esplender22]

I opted for an exchange finally, so I still have an EX-5. I don’t regret it so far, it’s an excellent bike.

As for the return process, it was beyond expectations. I submitted the form on a Monday and the new bike arrived 2 days later ! They shipped the new one first and picked up the first one the week after.

Thank you, I hope you enjoy your new EX 5. Keep us posted about your experience with it; I’d like to know about it. Regards.